Rule and Procedure Change Effective Immediately
We will need three business days to process pick-up orders and six business days to process delivery orders. Previously it was two and five days. We have made this change because over the last six years we have increased our pounds distributed by over 70% and our warehousemen need more time to pull orders. Shopping appointments may still be made up to the business day before you would like to shop.
Please note rreports are due on the first of the month with the deadline being the seventh. Every month, one in four agencies do not have their reports in by the seventh. This is not acceptable. That being said, when monthly reports are received after the close of business (4:30pm) on the seventh, agencies will not be able to shop, make appointments to shop, pick up an order, or place an order for two business days after receipt of the report. Example: If your report comes in on the 10th, you can’t shop or make an appointment until the 12th. If your account is placed on hold on the eighth because your reports were not in by the seventh and you have an appointment for the eighth, ninth, or tenth, you will not be allowed to shop or pick up an order.
25th Anniversary Taste of Hampton Roads
The Foodbank of Southeastern Virginia and the Eastern Shore is gearing up for its 25th Anniversary Taste of Hampton Roads on March 4, 2014 at the Virginia Beach Convention Center. Click here for more information and to purchase tickets.
A Note About Your Monthly Statement
If you have been noticing some invoices with zero dollars showing up on your monthly statement and were wondering what they are, never fear. It is most likely that you are in the Grocery Rescue Program and those invoices represent the pounds that you picked up throughout the previous month. When you send in your Grocery Rescue reports to Leonna, she enters them into a spreadsheet which is downloaded into our inventory system at the end of each month to capture the weight of the product that you have been pickinig up. If you have any questions regarding unfamiliar invoices on your account, call your Agency Relations representative at 757-627-6599.