Ordering Procedure Change
We will need three business days to process pick-up orders and six business days to process delivery orders. Previously it was two and five days. We have made this change because over the last six years we have increased our pounds distributed by over 70% and our warehousemen need more time to pull orders. Shopping appointments may still be made up to the business day before you would like to shop.
A Note About Your Monthly Statement
If you have been noticing some invoices with zero dollars showing up on your monthly statement and were wondering what they are, never fear. It is most likely that you are in the Grocery Rescue Program and those invoices represent the pounds that you picked up throughout the previous month. When you send in your Grocery Rescue reports to Leonna, she enters them into a spreadsheet which is downloaded into our inventory system at the end of each month to capture the weight of the product that you have been picking up. If you have any questions regarding unfamiliar invoices on your account, call your Agency Relations representative at 757-627-6599.